Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
With recent changes to restrictions on businesses, we are pleased to advise that some restrictions on veterinary practices have been lifted. We are now allowing 1 client per appointment (or 2 clients in the case of euthanasias) to come into the hospital. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us.
We are now allowing a limited number of clients into our hospital. 1 client per appointment will be allowed inside, 2 clients per euthanasia appointment.
Masks are mandatory inside our hospital. If you do not have one, a mask will be provided for you.
If you choose to remain outside, we will take a history of your pet's health and discuss any concerns over the phone when you call to check in. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Debit and credit cards only.We are not accepting cash payments at this time.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
4. OPERATING HOURS
We are OPEN with the following hours:
- Monday to Friday: 8:00 am - 8:00 pm
- Saturday: 9:00 am - 1:00 pm
- Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Torbay Road Animal Hospital