We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

My Rescue – Quinn

Rescuing a pet can be one of the most rewarding experiences in our lives. We accept them into our homes and hearts, and in return, they offer us unconditional love and companionship. For me, rescuing a 12-year-old cat was one of the greatest experiences.

Several years ago, I had decided that I wanted to get a cat. I was looking to adopt a kitten and had been searching for local classifieds and through the local shelters for one. It was during this time that an old, scruffy cat had been brought into the clinic I work at by a client. She was as a stray. They estimated that she was about 12 years old. She had horrible teeth, wasn’t spayed, and had worms. She was in rough shape. The clinic agreed to spay her and perform her dental procedures, removing all of her teeth. Unfortunately, she couldn’t be returned to where she was originally found because she no longer has any teeth, and would need to be in a home. It was at this point that I had to make a decision. At the time, I was already looking for a cat, and I had to decide if I wanted to take this scruffy looking creature home and give her a chance or leave her at the clinic, potentially leaving her to be euthanized if she couldn’t find a place to go.

I took her home on a trial basis for the weekend. When we got home, she walked out of the kennel and into my home as if she had lived there her whole life. Quinn finally had a home. That “weekend trial” turned into 6 of the most amazing years of my life.

Written by: Pam Pinsent, Vet Assistant

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Friday, March 19, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 709.753.0506. We will take a history of your pet from outside your car, and bring your pet into the clinic for an examination with the veterinarian. Once the examination is finished, the Doctor will either call you or come out to talk to you to discuss the treatment etc for your pet. For those who do not have a mobile phone, an easy knock at the door will work the same way!

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 5:00 pm. We are closed Saturday & Sunday.

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Torbay Road Animal Hospital